Evolution of Quality & Key Thinkers

How Quality Has Evolved

Industrial vs. Modern Quality

W. Edwards Deming

Joseph Juran

Philip Crosby

Kaoru Ishikawa

Comparing the Quality Philosophies

Quality Management Principles & TQM

What is Total Quality Management?

Core Principles of TQM

Customer Focus & Value Creation

Employee Involvement & Empowerment

The Process Approach

Building a Culture of Continuous Improvement

Malcolm Baldrige Framework

Process Management & Systems Thinking

What is a Process

Systems vs Processes

Process Mapping Basics

Inputs, Outputs, and Interactions

Variation In Processes

Process Standardization

Interrelationship Between Processes

Continuous Improvement Methodologies

What is Continuous Improvement?

Incremental Vs Breakthrough Improvement

Fundamentals Of Lean

Fundamentals of Six Sigma

Benchmarking

Real World Application

Basic Quality Tools

The 7 Basic Quality Tools

Cause & Effect Diagram

Check Sheets & Histograms

Pareto Chart

Control Charts

Scatter Diagrams & Flowcharts

Selecting the Right Quality Tool

Quality Teams, Culture, & Customer Focus

Why Teamwork Drives Quality

Types of Quality Teams

Roles & Responsibilities on Quality Teams

Team Dynamics & Collaboration

Conflict Resolution & Decision Making

Internal Vs External Customers

Customer Satisfaction & Fedback

Supplier Relationships in Quality

Key Course Takeaways

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